Business development
Find the right targets, assess their potential and turn your prospects into customers.
Learn more- Qualified appointment setting
- Remote selling
- Database qualification
- Project detection
// Customer contact centre — Lamotte-Beuvron, France
An extension of your company, on the other end of the line.
Business development, customer service, market research and HR services: we design and run your multichannel campaigns, with advisers trained in your business, from our contact centre in Lamotte-Beuvron, France.
// Your flows, end to end
- To your targets
- Back to you
Your company
Pharma labs, manufacturers, distributors, service firms
Objectives, files, call scripts
Qualified appointments, orders, reporting
Advisers trained in your business, in Lamotte-Beuvron
- Phone
- SMS
- Chat
- IVR
- API
Outbound calls, e-mailings, SMS, surveys
Inbound calls, e-mails, chat, IVR
Your prospects and customers
Businesses, healthcare professionals, consumers
// They trust us
// Our services
Four areas of expertise, one standard.
Every campaign is built with you: targeting, call scripts, adviser training and results tracking.
Customer service
Advisers who know your products, to track orders and assist your customers.
Learn more- Hotline and helpdesk
- Order and delivery tracking
- Remote technical support
- Virtual secretarial services
Market research
Understand what your targets expect and get the data you need for your decisions.
Learn more- Satisfaction surveys
- Brand awareness and polls
- Churn analysis
- Mystery shopping
- Redeployment and job collection
- Hidden job market prospecting
- Support for local areas
- Business location studies
// Channels and services
All your contact points, in one place.
Beyond the phone, we handle every channel your customers use and connect to your tools.
Phone
Inbound and outbound calls, scaled to your volumes.
E-mail
Customer replies and e-mailings, with open and click tracking.
SMS
Campaigns, reminders and confirmations by text message.
Chat
Live conversations with the visitors of your website.
Helpdesk
Technical support and remote troubleshooting for your users.
IVR
Interactive voice response systems designed around your customer journeys.
Integration
Connection to your tools via API and secure file exchange.
Reporting
Custom KPIs and dashboards, shared with you.
// Why Telpro
You stay in control of every campaign.
Our advisers work from our contact centre in Lamotte-Beuvron, in the Loir-et-Cher region of France. Selected and trained for each of your campaigns, they become an extension of your teams.
ISO 9001 certified
Quality management and continuous improvement, audited by SOCOTEC.
- production workstations
- 80+
- year founded
- 2012
- Tailored
A campaign built with you
We analyse your objectives, build the campaign with you and train our advisers in your business.
- Flexible
Teams of the right size
Teams of any size that adapt to your volumes and to changes in your organisation.
- Monitored
Results tracked closely
Custom KPIs and reporting: you follow your results, we keep improving them.
- Secure
Protected data
Call recordings, data storage and processing in strict compliance with the GDPR.
// Contact
Let’s talk about your project.
Tell us what you need: we will call you back to build the campaign with you.
Want to join us? Send your application to contact@telpro.fr.